Refund policy

Our Return & Refund Policy

We want you to be happy with your Elderberry Boost products! If something isn’t quite right, please email us at ElderberryBoost@gmail.com before starting a return—sometimes we can help you troubleshoot, swap, or adjust so you can still enjoy your purchase. One of the best parts of being a small business is the personal touch we can offer, and we truly love connecting with our customers. 💜

Before You Buy

Please take a moment to review our ingredient lists carefully before placing your order. We’re happy to answer any questions about our products beforehand. Unfortunately, we can’t offer refunds or exchanges if you purchase a product you can’t take due to allergies, sensitivities, or personal taste preferences.

Return Window

You have 15 days from the date of delivery to request a return.
Refunds are issued for the purchase price (minus shipping costs).

To Be Eligible for a Return

Item must be unused, unopened, and in the same condition you received it.
Must be returned in the original packaging.
A receipt or proof of purchase is required.
Please contact us before sending anything back.

Partial Refunds (if applicable)

We may issue partial refunds for:

Items not in original condition
Items damaged or missing parts not due to our error, If something is damaged or wrong on our end we will most definitely make it right.
Items returned more than 15 days after delivery

Refund Process

Once we receive and inspect your return, we’ll email you with an approval or denial.
If approved, we’ll process your refund back to your original payment method.
Refunds typically post within a few business days, but times may vary depending on your bank or credit card company.

Exchanges

We’re happy to replace items if they arrive damaged or defective. Please email ElderberryBoost@gmail.com within 15 days of delivery, and we’ll will make it right.

Sale Items

Only regular-priced items are eligible for a refund. Sale items are final sale.

Shipping for Returns

Customers are responsible for return shipping costs.
Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted.
If your return is valued over $75, we recommend using a trackable service or purchasing shipping insurance.

💜 We’re here to help however we can. If you’re unsure about a product, ingredients, or just want some extra info, don't hesitate to reach out. We are here to help.